当季鲜果,多买优惠 
汇果洲二维码
常见问题

常见问题

一、购物类

Q:订单提交成功后还可以修改订单信息吗?
   A:很抱歉,订单一旦提交后将无法修改,请您取消订单重新购买或联系客服修改。

Q:商品包装是否有保证?
A:我们所发送商品均由专人进行打包,商品在未签收前都由我们负责,如在收到商品时发现包装有破损或是其它方面问题,请直接联系客服,客服人员会帮您解决。

 Q:为什么我的订单总是无法提交成功?

A:可能存在以下几种情况:
(1)订单信息填写不完整
(2)订单商品库存不足或者库存无货;
(3)订单商品不能配送到您所填写的收货地址。
(4)网络延时以上各种情况都会在页面中弹出提示信息,可以通过修改订单信息(提示信息)或者稍后再试,即可成功提交订单。

Q:在加入购物车后,是不是该商品已经被我预定了?
   A: 并不是,如果您想订购该商品,请把该商品加入购物车后进行结算。

  Q:我的优惠券到期了,可以延期使用吗?

A:很抱歉,优惠券一旦到期无法延期使用,请您谅解。

Q:购买商品时赠送的优惠券什么时候能收到?
A:您好,订单完成后系统会自动派发优惠券到客户账户,请您注意查收。

Q:订单取消后还能恢复吗?
A:订单一旦取消后将无法恢复,请您慎重操作。

Q:登录汇果洲网站总是无法链接,这是怎么回事?

A:请您先刷新一下;或者检查一下网络是否正常,能否登录其它网站,如果以上两种方式都无效,还有一种情况是网页正在更新,可能会影响您的浏览,还望能谅解。

Q:我通过网上支付了,为什么订单显示未到款?

A:请您先查看您的网上银行交易记录(您可以电话联系银行客服、或是通过ATM、银行柜台、登陆个人网上银行等方式查询),确认款项是否成功划出:

●若款项未成功划出,请您在"我的1号店——我的订单"中找到该订单重新支付即可

●若款项已成功划出,请您联系1号店客服,提供您付款时的交易流水号和交易时间;由客服帮助您核实处理。

帐号类

登录时显示账户异常怎么回事?
   若您的账户登陆时存在异常,请及时联系客服。

   密码设置技巧有哪些?

为了您的账户安全,在设置密码时,请参考以下建议:

一、密码由6-20位字符组成(字母区分大小写)。

二、请使用数字、字母或符号的组合,如:gklfd_157、89712am%&等。

三、如果设置如下安全性较低的密码,系统会提醒您修改密码以保证安全性:

1)全部由数字组成;

2)全部由字母组成;

3)全部由同一字符组成;

4)与用户名或邮箱相同。

四、定期修改密码,并做好记录工作,以免忘记。

五、不要将支付密码和登录密码设置为同一密码。

验证邮箱手机的好处有哪些?
验证手机、邮箱后,当您的账户余额发生变动时,我们将第一时间短信或邮件通知您,保障您的资金安全。

   验证手机或邮箱时,提示已被他人验证了,怎么办?

遇到这种情况时,说明您需要验证的手机或者邮箱已经被他人验证了,请您更换您需要验证的手机或者邮箱,谢谢。

如何找回密码?

支付类

5. 为什么我无法使用余额结算?

可能是您账户中没有余额、您购买的商品暂时无法提供余额支付的服务或支付密码输入不正确。

3. 支付不成功的原因有哪些?

(1) 您的银行卡尚未开通网上银行支付功能,建议您到当地营业厅开通网上银行;

(2) 所用银行卡超出该银行支持地域范围,请您更换银行卡试试;

(3) 银行卡已过期、作废、挂失或者余额不足等,建议您咨询您的开户行;

(4) 输入的银行卡号、密码或证件号等与预置的不符,建议您重新输入正确的卡密码或证件号等,如果您忘记了密码,请您及时与所属银行联系办理密码重置;

(5) 银行系统数据传输可能出现异常,建议您刷新页面或者稍后重启电脑;

(6) 您的网上银行支付有限额,详情请咨询银行客服热线。

在线客服
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周一至周五 :9:00-20:00
周六至周日 :9:00-17:00
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